Privacy policy

1. GENERAL

Groupe LPG^® attaches great importance to the protection of your personal data and to respect for your privacy.

This Privacy Policy aims to:

Inform you of the conditions under which the various entities of Groupe LPG^® collect, exploit, store, share and protect your personal data.
Guarantee you an effective exercise of your rights on your personal data.
Respect the provisions of the European General Data Protection Regulation (hereinafter the « GDPR ») and any other national laws or regulations relating to personal data to which we are subject in the countries where Group LPG^® entities are located.

We invite you to read carefully these provisions to know and understand our practices regarding the processing of your personal data that we implement.

2. IDENTITY OF THE DATA CONTROLLER

This Policy applies to all Group LPG^® entities listed below, which are independent data controllers.

Pays	Société	Contact
France	LPG SYSTEMS	30, rue Dr Abel – Technoparc de la Plaine – 26000 VALENCE (FRANCE). +33 (0)4 75 78 69 00 contact@lpgsystems.com
Spain	LPG ENDERMOLOGIE ESPAÑA	Calle Fernanflor 8, 1 A y D 28014 Madrid – Espagne +34 91 828 90 35 info@lpgespaña.com
Italy	LPG ITALIA SRL	20145 – Milano (MI), via Tiziano n. 32 +39 02 36 76 53 00 info@lpgitalia.com – PEC: lpgitalia@pec.it
Benelux	LPG BENELUX	1620 Drogenbos, Boulevard de l’Humanité 235, Belgique +32 2 332 25 85 lpgbenelux@lpgbenelux.com
Germany	LPG DEUTSCHLAND	Eschersheimer Landstraße 47 – 49, D-60322 Frankfurt am Main – Allemagne Tel.: +49 1724371570 info@lpgdeutschland.com
Switzerland	LPG SWITZERLAND	Route Suisse 35 · 1196 Gland –Suisse +22 364 02 12 info.ch@lpgswitzerland.com
United-Kingdom	LPG SYSTEMS UK LTD	The Triangle, 5 Hammersmith Grove, London W6 – Royaume-Uni +44 (0) 204 538 38 05 - customerinfo@lpg-uk.com
United States	ENDO-SYSTEM LLC	2966 Northwest 60 Street, Fort Lauderdale, FL 33309, USA 866 – 374 – 9401 ccustomerservice.us@lpg-america.com
China	SHENZHEN JIANDA TRADING	Room 1801A, west tower, No 8 Yabao Rd, Longgang District, Shenzhen, China

3. RESPONSIBILITY FOR DATA PROTECTION

LPG Systems assumes overall responsibility for implementing the Policy for the entire LPG^® Group.

However, each Group entity is responsible for applying the Policy in accordance with local data protection legislation.

In the event of a contradiction between this Policy and national legislation on the protection of personal data in the countries where Group LPG® subsidiaries are located, national legislation will prevail.

4. COLLECTED DATA

We collect and use your personal data (Hereafter “Data”), which is any information that identifies you directly or indirectly, to the extent necessary in the context of our activities, and to offer you personalized and quality products or services.

Depending in particular on the type of product or service we provide to you, we collect different types of personal data about you, including:

Data relating to your identity: name, first name, civility, date of birth etc.
Professional data: profession; information on your professional background (if you provide your CV and / or cover letter to apply for a job at LPG) etc.
Contact details: postal address (address, city of residence and postal code), telephone number, e-mail address etc.
Commercial data: customer number (if you are already an LPG customer), purchase history, year of approach etc.
Technical IT data: login, password, connection data, browsing history, IOT data from connected devices etc.
Bank details: bank details, credit card number, credit rating etc.

When paying for your orders online on our websites, we use a secure payment system, in order to guarantee maximum security. At the time of payment, you are redirected to the bank's platform via the secured “https” protocol. Only the bank data necessary for the completion of the transaction will be collected by the bank, namely the number and expiration date of the bank card, as well as the visual cryptogram.

The mandatory or optional nature of the communication of this data is indicated at the time that it is collected (notably on the collection forms). However, failure to provide information that has been identified as mandatory will technically prevent LPG from responding to your request. The data collected by LPG depends on your relationship and interaction with the organisation.

We collect these Data directly from you, whether you are a customer, prospect or candidate (when you contact us, visit our websites, use our products and services, participate in a survey or any other operation that we organize), but also indirectly from our business partners or through the use of cookies and / or other tracers on our websites

5. DURATION OF STORAGE OF YOUR DATA

Your Data is intended for the Group LPG^® entity based in the area where you are located, which will only keep it for the time necessary to carry out the operations for which it was collected and in compliance with the regulations in force.

For example, if you are located in France;

Data relating to the customers are retained for the duration of the contractual relations, increased by three (3) years from the end of the contractual relations,
Data relating to the prospects are kept for duration of three (3) years from the last with contact LPG.
Data relating to applicants for our job offers are kept for 1 year from their transmission to LPG.
Bank Data is only kept for the time necessary to complete the transaction, i.e. until full collection of the sums due to us or expiry of the withdrawal period (if applicable).

For any further information about how long we keep your data, please contact our Data Protection Officer, whose contact details are given in article 10 below.

6. HOW AND WHY, WE USE YOUR DATA

Your Data is collected for, depending on the case:

comply with our various legal or regulatory obligations (in particular accounting and tax)
perform any contract to which you are a party
serve our legitimate interests
respect your choice when we have asked for your consent for a specific treatment

And for the following purposes:

Purposes	Legal Basis
Processing your request (s) by the competent service	Performance of a contract
Processing of your LPG® product orders	Performance of a contract
Management of our customer file	Legitimate interest
Optimising the routes taken by our sales staff and/or technicians and/or trainers and/or tour leaders	Legitimate interest
Optimising and personalising our commercial offers through the use of automated data analysis processes	Legitimate interest
Segmenting our customer base	Legitimate interest
Management of our directory of professional customers equipped with LPG® devices and / or resellers of LPG® slimming and anti-aging products	Consent
Prospecting by sending marketing, advertising and promotional messages	Consent
Monitoring of the operation of our professional devices	Legitimate interest / Consent

Prospecting by sending newsletters relating to our products or news from our Group	Consent
Prospecting through the organization of thematic commercial operations and / or contests	Consent
Customer relationship monitoring operations such as carrying out satisfaction surveys or polls	Legitimate interest
Organization of workshops to present the interest and benefits of using LPG® devices	Legitimate interest / Consent
Establishment of statistics	Legitimate interest
Recruitment	Legitimate interest

Using artificial intelligence systems

To improve our products and/or services and optimise our internal processes, we may use artificial intelligence (AI) systems.

These technologies are integrated in strict compliance with the regulations in force, in particular the GDPR and the European Union's AI Act.

When these tools are used to process personal data, we take care to :

Respect the principles of transparency, purpose and data minimisation, limiting their use to identified needs.
Implement appropriate security measures to guarantee the confidentiality and integrity of data.
Ensure appropriate human control, avoiding any fully automated decision-making that has a significant impact on data subjects without the possibility of human intervention.
Clearly inform data subjects about the possible use of these technologies and their associated rights.

7. WHO IS YOUR DATA INTENDED FOR?

Your Data is mainly intended for the Group LPG^® entity based in the area where you are located except your Banking Data collected as part of an online sale which is intended solely for the Bank.

However, we may disclose your Data to third parties:

As part of our partnerships with Leasing companies
In the context of service contracts with processors within the meaning of Article 28 of the GDPR subject to national and European provisions on the protection of personal data;
When we have a legal obligation to do so or if we believe, in good faith, that it is necessary to (i) respond to any claim against Group LPG®, (ii) comply with any legal request, (iii) or enforce any contract entered into with our customers, such as the Terms of Use and this Data Protection Policy.
In the event that we sell or acquire a business or assets, in which case we reserve the right to share your Data with the potential seller or buyer of that business or those assets.

8. INTERNATIONAL DATA TRANSFER

As part of these activities, Group LPG^® may be required to transfer all or part of your data to a country that does not belong to the European Economic Area (EEA).

In this case, we will implement appropriate measures to ensure that your data is afforded a level of protection equivalent to that which it enjoys within the EEA.

Thus, the transfer of your Data can take place:

on the basis of a decision issued by the European Commission, the UK Government or the Swiss Federal Council, when these institutions have recognized that the country to which your Data will be transferred provides an adequate level of protection

by being framed by specific mechanisms to ensure a sufficient and appropriate level of data protection in accordance with the provisions of Article 46 of the GDPR.

9. WHAT RIGHTS DO YOU HAVE?

In accordance with the applicable legislation, you have:

a right of access, rectification, objection and erasure of your personal data
a right of restriction of processing
a right to object to processing
a right to data portability,
a right to withdraw your consent at any time
a right to object to any automated decision-making and to request human intervention in these decisions and/or to challenge their validity
a right to set guidelines for the processing of your data after your death (for data subject located in France)
a right to lodge a complaint with a competent Supervisory Authority

If you are a consumer located in France, you have a right to object to the use of your phone number for the purposes of commercial prospection.

You can exercise any of your rights by following the procedure fixed in article 10 below. We will endeavor to comply with your request within a reasonable time and, in any event, within the time limits set by law.

Before responding to your request, we may (i) verify your identity and (ii) ask you to provide us with more information to respond to your request

10. CONTACT

If you have any questions regarding our Privacy Policy or any request about your data, you can contact our Data Protection Officer:

By email at the following address: dataprivacy@lpgsystems.com
By mail to the following address: LPG SYSTEMS, Data Protection Officer, Technoparc de la Plaine, 30 rue Dr Abel, CS 90035 - 26000 VALENCE (FRANCE)

11. AMENDMENT OF OUR PRIVACY POLICY

We may occasionally modify this Privacy Policy.

We advise you to regularly check this page to be aware of any changes or updates to our Privacy Policy.